SIGNATURE | PERFORMANCE FOIL BOARDING

Warranty

LIMITED WARRANTY

Congratulations on purchasing a Signature Performance product

LIMITED WARRANTY OVERVIEW- “Don’t get Foiled”

Signature is owned and run by people who use the products we make. Everything we produce is made to the highest quality standards and is thoroughly tested before being added to our product range. However, having spent the last few decades working in this industry, we know that there is often times room for improvement, and also (unfortunately) room for user error. In addition, the nature of the activities inherent in the sports that our performance products are used for, means that the products are sometimes used in unconventional ways (which may be quite exciting & cool), but which we could not have anticipated.

In light of these realities; our Warranty Policy provides both limited protection to you, our valued Customer & partner in fun, but also to the Manufacturer. Our Warranty Terms are explained in detail under Limited Warranty Terms:

LIMITED WARRANTY TERMS

  • Purchaser understands that Signature Foil products are produced out of fragile, carbon, epoxy or composites that are created specifically for performance use.
  • Once product enters the water there is no guaranteed warranty and Signature will have final say as to any warranty claims.
  • If upon purchasing you notice anything that you are not satisfied about please return to dealer immediately before use.
  • The limited warranty is only valid to the Initial purchaser of the product from the original dealer or retailer.
  • This warranty commitment does not cover any other claim conditions such as:
  • 1) Damage or defects caused by impact with any object or person. That includes connecting sand, reef or kelp.
  • 2) Damage or defects caused by, collisions, abuse, misuse or accidental damage.
  • 3) Damage or defects caused by transport, loading, unloading, dropping, out of water handling or similar.
  • 4) Damage or defects caused by non recreational use, rental centers and lessons
  • 5) Damage or defects caused by exposure to excessive sunlight (even 15 minutes in direct sunlight  can cause de-lamination) ,  temperatures over 40 and under 0 degrees Celsius. Most products are epoxy or carbon and need to be kept out of cars and direct sunlight.
  • 6) Damage or defects caused by nature, such as waves in am impact zone, earthquake, fires etc.
  • 7) Damage or defects caused by alterations or modifications.
  • 8) Damage or defects caused by repairs.
  • 9) Damage or defects caused by usage of the board after a claim is reported.
  • 10) Damage or defects caused by storage of the board in closed, damp conditions (example: a wet boardbag) or a heated vehicle.
  • 11) Damage or defects caused by wear and tear.
  • 12) Damage caused from taking products from hot temperature into cooler waters.
  • 13) Damage to masts  – Suggested maximum weight for foils is 90kg / 198Lbs – riders of greater weight do so on own accord.
  • 14) Damage to foils and parts from launching / exiting the water. This is where most damage can incur, so be sure to exercise correct procedures.
  • 15) Damage to foils from incorrect set up- please see videos HOW-TO assemble.
  • 16) Damage to foils or parts from  from use in reefs areas – please be aware that carbon/ epoxy products could be damaged if it comes into contact with a reef or rocky area.
  • 17) Surf damage is not considered a manufacturing defect. At all costs avoid bailing your board  in front of waves or sets as this is where foils will take the most abuse and is not covered under  warranty policy.
  • 18) Repair or replacement of any product under this Limited Warranty is not available for ordinary wear and tear, including scratches or paint chipping / “spider cracks”
  • 19) Paint chipping – or better known as “SPIDER CRACKS” is caused by overload in a critical point, usually around the fuselage. This can be normal especially with larger wings or heavier riders and / or riders using SUP boards (especially heavier SUP boards) and in the ocean where waves break on a foil.
  • If you believe your product has defects related to manufacturing faults, please fill in the original Limited Warranty Form, and return it to your dealer within 7 days from the date of which the defect or damage is discovered.
  • Your product must be returned to the shop where it was purchased for immediate inspection.
  • Make sure all the details and questions in the Warranty Form are filled in complete and correctly and that the dealer has filled in the dealer section.
  • Make sure that the original proof of purchase is attached that indicates the original purchase date. If the original purchase date cannot be provided the product will not be under warranty.
  • Make sure that the photographs clearly show the defects,  and the full size of the product
  • All incomplete warranty claims cannot and will not be processed.
  • Signature and manufacturers stand behind their product but will have final say as to the warranty claim.

 

Please see our HOW TO video page for basic instructions to assist if you are new to the sport.

Thanks for the support and we hope this info helps you out – most of all get out there and enjoy the flight.

Team Signature

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